Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Once your order has been fulfilled, you will receive a shipping confirmation email with tracking details.
Shipping Time
Estimated delivery times vary depending on the destination:
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Europe: 5–10 business days
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International: 7–12 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, public holidays, or courier delays.
Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to become active. You can track your order either on our website or via the local postal service once the parcel arrives in your region.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by customs clearance, courier issues, weather conditions, or peak periods such as holidays.
Incorrect Address
Please ensure that all shipping details are entered correctly at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.
Lost or Missing Packages
If your tracking information shows that the parcel has been delivered but you have not received it, please contact the courier directly. If there is an issue, reach out to our customer support team within 7 days of the delivery date so we can assist you.
Contact
If you have any questions regarding shipping, please contact our customer service team at support@numiba.com.