Refund policy

Return & Refund Policy

Returns

Due to the nature of our products, all sales are final.
For hygiene and safety reasons, we do not accept returns on opened or used items.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos of the issue so we can review the case.

Refunds

Refunds are only issued in the following cases:

  • The wrong item was received

  • The item arrived damaged

  • The order was confirmed as lost in transit by the courier

Once your request is approved, refunds will be processed to the original payment method within 3–7 business days. Processing times may vary depending on your bank or payment provider.

Missing Items

If your tracking shows the parcel as delivered but items are missing, please contact the courier directly first. In some cases, parcels may be damaged or partially lost during transit.
Please also provide photos of the parcel upon arrival, especially if it was opened or damaged.

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect address provided at checkout

  • Delays caused by customs, holidays, or courier issues

  • Orders marked as delivered by the courier

  • Change of mind after the order has been processed

Chargebacks & Disputes

We kindly encourage customers to contact our support team before opening a dispute. This allows us to investigate and resolve any issues quickly and fairly.

Contact

If you have any questions regarding returns or refunds, please contact us at
support@numiba.com